I’m Alastair and I am fascinated by anything customer experience. I am a service minded person with a keen ability to assess ineffective areas of customer service, implementing effective and innovative solutions to achieve strategic objectives.
I believe the ease of doing business (NetEasy) and the experience of the journey (Net Promoter) creates revenue opportunities and reduces cost to serve.
To redefine customer experience, I am at my best when working with passionate people and I believe in culture as a key component in delivering an unmatched customer experience. My vision is omni-channel customer satisfaction through a connected experience.
My leadership style
As a leader I focus on the art of leading others to deliberately create a result that would not have happened otherwise. I inspire, motivate and mobilise people to achieve goals that are greater than the team. I promote growth and cultivate partnerships across functions.
I find the following really useful:
- Creating clarity of purpose
- Enabling triangulation of information to establish one source of the truth
- Building repeatable models for success
- and creating parallel opportunities for improvement